Legal

Terms of Service

Last updated: July 28, 2026

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("you," "your," or "User") and The Local Post("we," "us," "our," or "the Service"), governing your access to and use of the The Local Post website, application, and all related services. The Local Post is owned by Core Coaching and Investments LLC and operated by Dylan Ballard. The Local Post app and all community resources are owned by Core Coaching and Investments LLC.

By creating an account, logging in, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

You accept these Terms by clicking "Create Account," "Start Trial," or "Subscribe" during the registration process, or by otherwise accessing or using the Service. If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

Eligibility & Account Registration
Description of the Service
Subscription Plans, Billing & Trials
Acceptable Use Policy
User Content & AI-Generated Content
Social Media Integrations
Intellectual Property Rights
Privacy & Data Processing
Disclaimers
Limitation of Liability
Indemnification
Termination & Account Suspension
Modifications to These Terms
Dispute Resolution & Governing Law
Miscellaneous Provisions
Contact Us

1. Eligibility & Account Registration

1.1 Eligibility

You must be at least 16 years of age to use the Service. By registering, you represent and warrant that you are at least 16 years old, that all information you provide is accurate and truthful, and that you have the legal capacity to enter into this Agreement. If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

1.2 Registration

The Local Post may operate as an invite-only or open-registration platform at its discretion. Account registration requires a valid email address and a password. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

1.3 Account Types

The Service supports the following roles:

User: A standard account holder with access to dashboard features based on their subscription plan.
Team Admin: A user with administrative privileges over an organization, including seat management and team invitations.
Admin: A platform administrator with full access to all accounts, content, and system configuration.

We reserve the right to assign, modify, or revoke roles at our discretion.

1.4 One Person, One Account

Each user may maintain only one account. Sharing accounts, transferring accounts, or creating multiple accounts to circumvent plan limitations is prohibited.

2. Description of the Service

2.1 Overview

The Local Post is an AI-powered content strategy and social media intelligence platform designed for local professionals, real estate agents, and growing teams. The Service provides:

AI-generated weekly content calendars tailored to your brand, industry, and goals
Social media analytics aggregation across connected platforms
Audience demographics and performance insights
AI memory system ("Brand Brain") that learns your preferences and content patterns
Content library with archived posts and admin-authored educational resources
Profile surveys for deep brand context
Push notifications and email communications
Team and organization management (for eligible plans)

2.2 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, system updates, third-party provider outages, or events beyond our control. We are not liable for any downtime, data loss, or service interruptions.

2.3 Feature Changes

We may add, modify, or remove features at any time without prior notice. We will make reasonable efforts to notify users of significant feature changes that affect their subscription or workflow.

2.4 Beta & Experimental Features

Some features may be offered in beta or experimental form. These features may be unstable, may change frequently, and may be discontinued at any time. You use beta features at your own risk.

3. Subscription Plans, Billing & Trials

3.1 Plans

The Service offers the following subscription plans (subject to change):

Calendar Only: Access to AI content calendar generation. Does not include analytics, social media integrations, or other premium features.
Pro: Full access to all features including analytics, social media integrations, unlimited connected accounts, deep analytics, and all premium capabilities.

Plan features and pricing are displayed on our pricing page and may be updated at any time. Changes to pricing apply to new subscriptions and renewals, not to active billing cycles unless otherwise stated.

3.2 Billing

Paid subscriptions are billed through Stripe, our payment processor. Depending on your plan, billing may be monthly or annual. By subscribing, you authorize us to charge your payment method for the subscription fees and any applicable taxes until you cancel. If a payment fails, we may retry the charge, downgrade your account, or suspend access. Past-due accounts may be restricted from using premium features until payment is resolved.

3.3 Free Trial

The Service may offer a 7-day free trial on eligible plans. Trial terms:

A valid payment method is required to start a trial.
You will not be charged during the trial period.
If you cancel within the first 7 days, you will not be charged.
If you do not cancel before the trial ends, your payment method will be charged for the next billing cycle.
Free trials are limited to one per user. Users who have previously used a trial are not eligible for additional trials.

3.4 Plan Downgrades & Cancellations

You may cancel your subscription at any time. Cancellations take effect at the end of your current billing cycle — you will retain access until then. Refunds for partial billing periods are not provided unless required by law. Downgrading from Pro to Calendar Only will result in the loss of access to analytics, integrations, and other premium features. Previously synced analytics data and AI memories will be retained but may not be accessible until you upgrade again.

3.5 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing cycle (monthly or annual) unless you cancel before the renewal date. You can cancel auto-renewal at any time from your account settings. Upon cancellation, you will receive a confirmation email. Annual subscribers will be notified at least 30 days before each renewal with the current pricing and instructions for cancellation. If you do not cancel before the renewal date, your payment method will be charged for the next billing cycle.

3.6 Price Changes

We may change subscription fees with reasonable advance notice. If you do not agree to a price change, you may cancel your subscription before the change takes effect. Continued use after the effective date constitutes acceptance of the new pricing.

3.7 Taxes

You are responsible for any applicable sales, use, or value-added taxes associated with your subscription, except where we are legally required to collect and remit them.

4. Acceptable Use Policy

You agree not to use the Service to:

4.1 Violate Laws or Rights

Violate any applicable local, state, national, or international law or regulation.
Infringe upon the intellectual property rights, privacy rights, or other rights of any person or entity.
Use the Service for any illegal, fraudulent, or deceptive purpose.

4.2 Abuse the Platform

Attempt to gain unauthorized access to any part of the Service, other accounts, or our systems.
Use bots, scrapers, or automated tools to access the Service except through officially supported APIs.
Circumvent rate limits, security measures, or authentication mechanisms.
Interfere with or disrupt the Service, servers, or networks connected to the Service.
Attempt to reverse engineer, decompile, or disassemble any part of the Service.

4.3 Harm Others

Upload, post, or transmit content that is defamatory, obscene, hateful, discriminatory, threatening, or harassing.
Impersonate any person or entity or falsely represent your affiliation.
Distribute viruses, malware, or any other malicious code.
Collect or store personal information about other users without their consent.

4.4 Misuse of AI Features

Use AI-generated content to deceive, defraud, or mislead audiences.
Generate content that promotes illegal activities, violence, or harm.
Use the Service to generate content for platforms or audiences in violation of those platforms' own terms of service.
Attempt to extract, replicate, or redistribute the Service's AI models, prompts, or proprietary algorithms.

4.5 Violate Social Media Platform Terms

Use the Service in a manner that violates the terms of service of any social media platform you connect (e.g., Instagram, TikTok, LinkedIn, YouTube).
Use analytics data obtained through the Service to circumvent platform restrictions or engage in prohibited automated activity.

We reserve the right to investigate violations and take appropriate action, including warning users, suspending accounts, terminating access, reporting to authorities, and pursuing legal remedies.

5. User Content & AI-Generated Content

5.1 Your Content

You retain ownership of all content you submit to the Service, including questionnaire responses, survey answers, profile information, bug reports, and any content you upload. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display your content solely for the purpose of operating and improving the Service for you.

You represent and warrant that:

You own or have the necessary rights to all content you submit.
Your content does not violate any law or third-party rights.
Your content does not contain malicious code or harmful elements.

5.2 AI-Generated Content

The Service generates content using artificial intelligence (Anthropic's Claude models) based on your inputs. The Service uses large language models to generate draft content recommendations. You are interacting with an AI system when using content generation features. You acknowledge that:

AI-generated content may contain inaccuracies, errors, or inappropriate suggestions.
AI-generated content is provided for informational and creative inspiration purposes only.
You are solely responsible for reviewing, editing, and approving all AI-generated content before publishing it on any platform.
We do not guarantee that AI-generated content will be accurate, appropriate, effective, or free from bias.
You bear full responsibility for the consequences of publishing AI-generated content.
AI-generated content may not be eligible for copyright protection under U.S. law, as works generated entirely by AI without meaningful human authorship may not be registrable.

5.3 Ownership of AI-Generated Outputs

You own the content you create based on AI-generated outputs, to the extent permitted by applicable law. We grant you a license to use, edit, modify, and publish AI-generated content for your personal or business purposes. We do not claim ownership of AI-generated outputs. However, you acknowledge that:

AI-generated content is probabilistic and the Service may generate similar or substantially similar content for other users.
We do not guarantee that AI-generated outputs are unique to you.
We retain the right to use anonymized, aggregated patterns from content generation to improve the Service.
This license terminates upon cancellation or termination of your account.

5.4 AI Model Training Data Disclosure

We do NOTuse your personal data, questionnaire responses, survey answers, AI memories, content feedback, or AI-generated outputs to train, fine-tune, or improve any AI models. Your data is sent to Anthropic's API solely for generating your content. Anthropic's commercial API terms prohibit the use of customer data for model training. We may use anonymized, aggregated usage patterns to improve our own Service features (e.g., content diversity algorithms), but this aggregated data is not linked to your identity.

5.5 Content Feedback

When you provide thumbs-up or thumbs-down feedback on generated content, you grant us permission to use that feedback to improve the Service's content generation for your account and to aggregate anonymized feedback for service-wide improvement.

5.6 Content Removal

You can delete your content, surveys, AI memories, and content archives at any time from your dashboard. Deleted content is removed from active display but may persist in backups for a limited period as described in our Privacy Policy.

5.7 No Monitoring Obligation

We do not actively monitor user content or AI-generated content. However, we reserve the right to review, modify, or remove content that we believe violates these Terms or is otherwise harmful.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including its design, features, functionality, code, AI prompts, algorithms, branding, content (excluding user-submitted content), and all related intellectual property, is owned by Core Coaching and Investments LLC and operated by Dylan Ballard. The Local Post app and all community resources are owned by Core Coaching and Investments LLC. All intellectual property is protected by applicable copyright, trademark, patent, and other intellectual property laws.

7.2 Trademarks

"The Local Post," the The Local Post logo, and other marks associated with the Service are our trademarks. You may not use our trademarks without our prior written consent, except as necessary to refer to the Service for its intended purpose.

7.3 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or business use during the term of your active subscription, subject to these Terms. This license terminates automatically upon cancellation, expiration, or termination of your account.

7.4 No Reverse Engineering

You may not copy, modify, distribute, sell, lease, lend, or otherwise exploit the Service or any part of it. You may not reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent permitted by applicable law.

7.5 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, implement, and commercialize that Feedback without any obligation or compensation to you.

7.6 Resource Library Content

Educational articles and resources published in the Service's Content Library are authored by our admin team and are provided for your personal, non-commercial use. You may not reproduce, distribute, or commercially exploit these resources without our written consent.

8. Privacy & Data Processing

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference. You acknowledge that you have reviewed and agree to the practices described in our Privacy Policy.

Key points:

We do not sell your personal information.
We use third-party providers (Supabase, Anthropic, Zernio, Resend, Stripe, Vercel) to operate the Service.
AI content generation sends structured context from your profile to Anthropic's API. We do not use your data to train AI models.
You can manage and delete your data, including AI memories and social media connections, from your dashboard.
A Data Processing Agreement (DPA) is available for enterprise and business customers subject to GDPR. Contact us to request a copy.

9. Disclaimers

9.1 "As Is" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability and fitness for a particular purpose.
Warranties that the Service will be uninterrupted, error-free, secure, or compatible with your device.
Warranties regarding the accuracy, reliability, or completeness of AI-generated content or analytics data.
Warranties that the Service will meet your specific requirements or expectations.

9.2 AI Content Disclaimer

AI-generated content may contain errors, biases, or inappropriate suggestions. You must independently review and verify all AI-generated content before use. We are not responsible for any damages or consequences arising from your use of AI-generated content.

9.3 Analytics Disclaimer

Social media analytics data is retrieved from third-party platforms and may be incomplete, delayed, or inaccurate. We do not guarantee the accuracy of analytics data and are not liable for decisions made based on such data.

9.4 Third-Party Services

The Service relies on third-party providers (Supabase, Anthropic, Zernio, Resend, Stripe, Vercel). We are not responsible for the actions, omissions, or failures of these third parties. Your use of third-party services may be subject to their own terms and policies.

9.5 No Professional Advice

The Service provides content strategy tools and educational resources. This is not professional advice (legal, financial, tax, marketing, or otherwise). You should consult qualified professionals before making decisions based on content or insights from the Service.

9.6 Third-Party Links

The Service may contain links to third-party websites, including post URLs and resource article references. We are not responsible for the content, privacy practices, or terms of third-party websites. You access third-party websites at your own risk.

9.7 Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms when such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, pandemics, government actions, labor disputes, power outages, internet or network failures, or third-party service outages.

10. Limitation of Liability

10.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CORE COACHING AND INVESTMENTS LLC, THE LOCAL POST, DYLAN BALLARD, OR ANY OF OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR PARTNERS BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages.
Loss of profits, revenue, business, data, or goodwill.
Damages resulting from your inability to use the Service.
Damages resulting from the accuracy or inaccuracy of AI-generated content or analytics data.
Damages resulting from third-party actions, including social media platform changes or outages.

10.2 Liability Cap

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).

10.3 Exclusions

Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties. In such cases, the above limitations apply to the fullest extent permitted by law.

10.4 User Responsibility

You acknowledge that you are responsible for your use of the Service, including any content you publish based on AI-generated recommendations, and that you bear the risk of using the Service.

11. Indemnification

You agree to indemnify, defend, and hold harmless Core Coaching and Investments LLC, The Local Post, Dylan Ballard, and our affiliates, officers, employees, agents, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of or inability to use the Service.
Your violation of these Terms or any applicable law.
Your violation of any third-party rights, including intellectual property or privacy rights.
Content you submit, publish, or distribute through or in connection with the Service.
Your use of AI-generated content, including publishing it on social media platforms.
Your connection to or use of social media platforms through the Service.
Any inaccurate or misleading information you provide.
Your breach of any social media platform's terms of service.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification. We will use reasonable efforts to notify you of any such claim.

12. Termination & Account Suspension

12.1 Termination by You

You may cancel your account at any time by contacting us or through your account settings. Upon cancellation:

Your subscription will remain active until the end of your current billing cycle.
Your data will be retained for 30 days after cancellation, after which it may be permanently deleted.
You may request earlier data deletion by contacting us.

12.2 Termination by Us

We may suspend, restrict, or terminate your account and access to the Service at any time, with or without cause and with or without notice, including if:

You violate these Terms or any applicable law.
You engage in fraudulent, abusive, or harmful behavior.
Your account is inactive for an extended period.
We are required to do so by law or legal process.
We discontinue the Service or a particular feature.

12.3 Effect of Termination

Upon termination:

Your right to use the Service ceases immediately.
All licenses granted to you under these Terms terminate.
We may delete your data in accordance with our Privacy Policy and data retention policy.
Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitation of liability, and indemnification.

12.4 Account Status Management

We may manage account statuses (active, trial, past due, canceled, expired, archived) based on payment status, trial expiration, or administrative decisions. Account access may be downgraded or restricted based on your subscription status. We will make reasonable efforts to notify you of significant status changes via email.

12.5 Survival of Obligations

Sections regarding intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination of your account.

13. Modifications to These Terms

We may modify these Terms at any time. When we make material changes, we will provide at least 30 days' advance notice by email and/or by posting a prominent notice within the Service. We will also update the "Last updated" date at the top of this document. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your account. For material changes to arbitration, pricing, or data use provisions, we may require you to affirmatively accept the revised Terms by clicking an acceptance button.

Prior versions of these Terms are archived and available upon request. We encourage you to review these Terms periodically to stay informed of any changes.

14. Dispute Resolution & Governing Law

14.1 Governing Law

These Terms and any dispute arising from or relating to them or the Service shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States of America, without regard to conflict of law principles. Disputes shall be resolved in the state or federal courts located in Kentucky.

14.2 Informal Resolution

Before filing any formal dispute, we encourage you to contact us first to seek an informal resolution. We will make good-faith efforts to resolve your concern promptly.

14.3 Binding Arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising from or relating to these Terms or the Service shall be resolved by binding arbitration rather than in court, except that you may bring claims in small claims court if they qualify. Arbitration shall be conducted by a single arbitrator under the rules of a mutually agreed arbitration association. The arbitrator's decision shall be final and binding, and judgment may be entered on it in any court of competent jurisdiction.

14.4 Class Action Waiver

You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding.

14.5 Equitable Relief

Notwithstanding the arbitration provision, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

14.6 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Core Coaching and Investments LLC regarding the Service, and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral, regarding the subject matter herein.

15.2 Assignment

You may not assign, transfer, or sublicense these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms freely, in whole or in part, without restriction. Any attempted assignment by you in violation of this section is void.

15.3 No Waiver

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision. No waiver is effective unless in writing and signed by us.

15.4 Relationship of the Parties

You and Core Coaching and Investments LLC are independent contractors. No partnership, joint venture, agency, fiduciary, or employment relationship is created by these Terms or your use of the Service.

15.5 DMCA / Copyright Takedown Policy

We respect the intellectual property rights of others. If you believe that content on the Service infringes your copyright, please contact us with the following information: (a) identification of the copyrighted work claimed to have been infringed, (b) identification of the infringing material and its location on the Service, (c) your contact information, (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, and (e) a statement under penalty of perjury that the information is accurate and that you are authorized to act on the copyright owner's behalf. We will remove infringing content upon verification.

15.6 Notices

Legal notices to Core Coaching and Investments LLC should be sent to the postal address listed in Section 16. For legal notices, please include "Legal Notice — The Local Post" in the subject line.

16. Contact Us

If you have any questions, concerns, or notices regarding these Terms of Service, please contact us:

Legal Entity: Core Coaching and Investments LLC
Operator: Dylan Ballard
Business: The Local Post
Email: Dylanballard@kw.com
Postal address: 1110 Kirksville Road, Richmond, KY 40475

This Terms of Service is provided for informational purposes and does not constitute legal advice. While this document is designed to be comprehensive and address common legal considerations for SaaS platforms, you should consult with a qualified attorney to ensure compliance with all applicable laws specific to your jurisdiction and business operations.

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